Terms of Service

1. This agreement

VerseVocal is made by Luminar Digitals (Pty) Ltd, a company registered in South Africa (Reg. No. 2026/083517/07). By downloading, installing, or using VerseVocal, you agree to these terms. If you're using VerseVocal on behalf of a church or organization, you're confirming you have the authority to accept these terms for that organization.

2. Your license to use VerseVocal

We grant you a license to install and use VerseVocal on computers you own or control, for your own church or organization's use. This license is non-exclusive and can be ended if you seriously break these terms.

You may not reverse-engineer, decompile, or resell VerseVocal itself. You can absolutely use it to run your services, record sermons, and stream to other campuses. That's what it's built for.

3. Subscriptions, billing, and cancellation

Starter is free, forever, with no card required. Plus and Pro are paid subscriptions billed monthly, in advance, at the price shown for your region at checkout.

• Prices are shown using purchasing power pricing, so the price you see depends on the country you're billed from. This reflects what churches in different economies can typically afford. It isn't a pricing error or a special discount.
• Subscriptions renew automatically each month unless you cancel before the renewal date.
• You can cancel anytime from your account. Cancelling stops future billing, and your plan stays active until the end of the period you already paid for.
• If a renewal payment fails, we'll try again and email you. If it keeps failing, your account moves back to Starter until you update your payment method.
• We may change prices with at least 30 days notice by email. Price changes apply to your next billing cycle, not the one you've already paid.

4. Refunds

Your first upgrade: if you're a natural person subscribing to Plus or Pro for the first time, you can cancel within 7 days of that upgrade for a full refund, no reason required. This is a right South African law gives you under the Electronic Communications and Transactions Act, and it applies once, to your first paid subscription, not to renewals of an existing one. To use it, email support@versevocal.com within 7 days of upgrading.

Outside that 7-day window, we don't offer refunds for partial months or "didn't get around to using it," because VerseVocal is software you can try for free before paying (Starter is free forever).

That said, if something on our side genuinely went wrong, such as the wrong tier being billed, a duplicate charge, or a feature promised at checkout that didn't work, email us and we'll sort it out. We'd rather fix a real problem than hide behind a policy.

5. Payment processors

We don't handle your card details ourselves. Depending on your region, payment is processed by one of two providers:

• Paddle handles international payments. Paddle acts as the merchant of record, meaning your statement shows a Paddle charge, and Paddle handles receipts, tax, and payment disputes directly.
• Paystack handles South African payments. Paystack processes the transaction, but Luminar Digitals (Pty) Ltd remains the merchant, so billing questions and disputes for Paystack payments come to us directly at support@versevocal.com.

Neither processor shares your full card number with us. We only see your email, your plan, and your payment status.

6. Live services and reliability

VerseVocal's verse detection, live streaming, and multi-campus relay features depend on your computer, your internet connection (for the Online Engine and Cast Mode), and your microphone or audio setup. We test VerseVocal thoroughly, but we cannot guarantee uninterrupted operation during a live event. No software can promise that with total certainty.

We strongly recommend:

• Testing your full setup before the service you plan to use it in, not during it
• Keeping a manual fallback in mind (someone who can display a verse manually if needed)
• Using the Offline Engine if your venue's internet is unreliable

VerseVocal is not liable for a missed detection, a dropped stream, or a delay that occurs during a live service, whether caused by our software, your hardware, your internet connection, or a third-party service (like your streaming platform). Our responsibility is to provide software that works as described and to fix genuine bugs promptly, not to guarantee the outcome of any specific live event.

7. Your responsibilities

• You're responsible for the hardware, internet connection, and audio setup you use VerseVocal with.
• You're responsible for having the rights to any Bible content, songs, or media you import into VerseVocal. The Universal Importer already asks you to confirm this at the point of import.
• You're responsible for keeping your account credentials secure.

8. Accounts and security

VerseVocal accounts use Google sign-in. We don't store a separate password for your VerseVocal account. Your account security depends on your Google account's own security. If you believe your account has been compromised, revoke VerseVocal's access from your Google Account permissions and contact us.

9. Limitation of liability

VerseVocal is provided as-is. Outside of the live-service risks described in Section 6, to the maximum extent permitted by law, our total liability to you for any claim relating to VerseVocal is limited to the amount you paid us in the 12 months before the claim. We're not liable for indirect or consequential losses, like lost donations, lost attendance, or reputational harm, arising from use of the software.

Nothing in these terms limits liability that cannot legally be limited in your country, for example statutory consumer guarantees that apply regardless of contract terms.

10. Changes to these terms

We may update these terms as the product changes. If we make a material change, we'll notify active subscribers by email before it takes effect. Continuing to use VerseVocal after a change takes effect means you accept the updated terms.

11. Governing law

These terms are governed by the laws of the Republic of South Africa. Any dispute that can't be resolved directly will be handled in the courts of South Africa, without prejudice to any statutory rights you have under the consumer protection laws of your own country.

12. Contact

Luminar Digitals (Pty) Ltd, registration number 2026/083517/07
Physical address: [registered business address to be added]
Email: support@versevocal.com
Support hours: Mon-Fri, 9am-6pm SAST

We are not currently a member of any self-regulatory or industry accreditation body, and we don't participate in a formal alternative dispute resolution scheme. If a dispute can't be resolved directly with us through the contact details above, it's handled under the governing law described in Section 11.